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2 Select Product and request for a Quote.
3 Wait for an Email Quote and make a Payment,

If you still have problems, please let us know, by sending an email to [email protected] . Thank you!


Mon-Fri 9:00AM - 6:00PM
Saturday - No Office
Sundays - No Office


Policy on Returns and Refunds

Impact Signs Online objective is to provide our clients with items that meet the requirements specified on our website as well as our customers’ expectations. If your expectations are not met, we ask that you email us right away with images and a description of the problem, and we will try our best to reach a quick and mutually agreeable resolution.

It is important to note that all of our signage is custom printed with artwork that the customer approves prior to printing, thus it is important that you carefully select your product and double-check your artwork. It’s also worth noting that the colors in the artwork proof displayed on your screen aren’t correct. Colors will print and display differently on different printers and materials, as well as on different computer screens. If a certain color is required, a Pantone (PMS) color must be specified before the artwork proof is approved so that we can achieve the best possible color match.


Impact Signs Online will repair or replace any products that are not as stated on our website, are not as shown on the approved artwork proof (please see the paragraph above about colors), or are proven to be defective within the warranty term mentioned on our website.


If you make a warranty claim and provide images of the problem, Impact Signs Online will:

1. If notified within 14 days of the customer receiving the goods:

  1.  Arrange and pay for the items to be returned to Impact Signs Online for repair, then repair the goods and return them to the client at no cost; or
  2.  Replace the goods free of charge to the buyer. If Impact Signs Online requests that the products be returned, Impact Signs Online will arrange and pay for the return.

2. If notified after 14 days of the consumer receiving the goods:

  1. Require the buyer to return the items to Impact Signs Online (at his or her own expense). Impact Signs Online will then repair or replace the items and return them to the customer at no cost.

Our liability in the case of a warranty claim will be limited to the cost of repairing or replacing the products. Impact Signs Online is not responsible for any fees spent by the customer as a result of a warranty claim. This includes, but is not limited to, the cost of installing the signage covered by the warranty. All signage must be carefully reviewed upon receipt and authorized or rejected by the client prior to the customer arranging for placement of the signage.


Custom printed products are not eligible for refunds.

Need help?

Contact us at [email protected] for questions related to refunds and returns.